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Reimagining Healthcare

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Designing Anthem's mobile app that will enable its 40 million members to get quicker access to personalized health information and treatment options.

Accessible and low-cost healthcare

Anthem's new app uses digital health and virtual care to expand members' access to care and lower healthcare costs. The app allows users, including those who don’t have insurance, schedule and pay for medical visits through their smartphones, as well as learn potential diagnoses and video chat with doctors. 

The app incorporates technology from digital health company K Health, a New York-based startup, that has 1.3 million users, and built its platform by using anonymized electronic health records of over 2 million patients. That data, was used to train artificial intelligence algorithms to recognize symptoms and diagnoses.

Designing the

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app

My role on the team was a UX Designer, leveraging tools such as: Figma, Sketch, Invision, Abstract, Jira, Confluence to build a new design system from scratch, and build out the app's underlying architecture from conceptual frameworks. During the three month internship, I worked at Anthem's Digital innovation studio based in Atlanta, in a 5 person design team.

Key App Features

Centralized health records

The app stores patients' insurance details, test results, health history, and sensor data in a single database that is easily accessible via a smartphone.

Symptom Triage

Video chat with a doctor

Members can video chat and text with a doctor at a lower cost than visiting a physician's office, paying for these visits in advance

Symptom Triage

The app will enable Anthem members to see how doctors have diagnosed and treated other patients experiencing similar symptoms.

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Designing for the needs of our users

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The app stores patients' insurance details, test results, health history, and sensor data in a single database that is easily accessible via a smartphone.

User Personas
Interview Insights
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The app stores patients' insurance details, test results, health history, and sensor data in a single database that is easily accessible via a smartphone.

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Journey Mapping

The journey map visualization fleshes out the timeline with user thoughts and emotions in order to create a narrative. 

Brainstorming the Navigation and Architecture
High level experience and flow
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